Use a Review of Launch Readiness to Find Gaps Early

Launch readiness is a collection of independent checks. It records evidence for each condition that affects the customer journey.

Use a readiness review to ask each owner for evidence. Each owner should state what they checked, where the result is documented, and what still needs confirmation. If a check is incomplete, note its customer impact in plain language. This helps leadership choose whether to delay, reduce scope, or accept a known risk without pretending that every launch condition is identical.

Imagine a release meeting where checkout testing is complete but support has not approved its customer response and finance has not reviewed a refund report. The manager should state those conditions plainly and ask leaders what decision they want to make. A readiness list is valuable when it separates completed evidence from outstanding work. In a coaching drill, reward the manager for naming a risk calmly, then assigning the next review to the person who can resolve it.

Ask which customer journey is protected, who has completed each check, and what remains unverified. A fictional seller may have checkout testing complete while support scripts and refund procedures have not been reviewed.

Do not declare readiness, guarantee uptime, or commit to a launch date without the required approvals. Practice a review where a stakeholder says, “We can figure it out after launch.” Coach the manager to name the unresolved risk.

List blockers with owners and dates, then decide the next review based on evidence.