Most dealership groups stack five training vendors — one for sales, one for BDC, one for F&I, one for service, one for management. The cost stacks. The reporting doesn't connect. We do all five on one platform.
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Press play to hear a 90-second sample call — then see exactly how DealSpeak scores it.
The conversation started with a greeting, but it was brief and lacked a proper introduction or engaging opening.
Asked about the customer's needs but could have dug deeper to understand pain points and preferences.
Effectively closed by providing a solution and next steps, but could have confirmed details more explicitly.
Every practice call is scored against a 30-point rubric tailored to the role.
The legacy dealership training stack is a quilt of vendors. Each does its own thing, with its own login, its own report, its own bill.
Reps and advisors don't want to maintain five accounts. Engagement collapses.
Each vendor reports its own way. The GM has no unified view of training across the store.
Five vendors at $20-$60/seat each adds up fast for a 30-rep store.
A BDC rep who becomes a sales rep starts over. No skill data carries.
Every customer-facing role at the dealership, with role-specific scenario libraries.
25+ scenarios from meet-and-greet through close.
20+ phone-specific scenarios — leads, inbound, follow-up, conquest.
15+ menu and objection scenarios. VSC, GAP, prepaid, sub-prime.
Write-ups, recommendations, estimate holds, comebacks, CSI recovery.
Advisor coaching, lane operations, CSI movement.
Coaching, hiring, firing, peer conflict.
Sequenced 30/60/90-day curricula for every role.
Your inventory, your competitive set, your specific lender quirks.
Compare programs and outcomes across 5 / 20 / 100 stores.
SSO if you have it, email-based otherwise. One account per employee.
Each role sees their scenario library, not all of them.
Each department head sees their team only; GM sees the rollup.
For multi-store ops: comparable per-store training data in one report.
| Capability | DealSpeak | Five-Vendor Stack |
|---|---|---|
| Roles covered | Sales, BDC, F&I, service, management | Typically need 5 vendors |
| Logins per employee | 1 | 5+ |
| Unified reporting | Yes | No — disjointed |
| Per-seat cost / month | $30 | $100+ aggregate |
| Role transitions preserve skill data | Yes | No — start over |
| Implementation | Same day | Per-vendor onboarding |
then $30/user/month for each additional
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Every role, one platform — first user $15/month, each additional user $30/month.