Plan a campus visit around an access request
Respond respectfully when a visitor needs an accommodation for a tour or information session.
Campus visits create an early test of whether an institution listens carefully. When a prospective student asks for access support, the advisor should learn what will make the visit workable, connect the request to the visit team, and avoid speaking for offices that arrange accommodations.
Sam emails, "I use a mobility device and would like to attend Saturday's tour. Can you guarantee every stop will be accessible?" Advisor Celeste calls and says, "I am glad you told us what would help. Which parts of the visit matter most to you, and is there a route or support you already know works well?" Sam wants the residence hall discussion and a chance to see a science building. Celeste replies, "Our visit coordinator can confirm routes and arrange the right support for this event. I do not want to guess about each stop before that review. With your permission, I will share only the details needed for planning and ask the coordinator to contact you by Wednesday." Sam agrees and gives a preferred email address.
Celeste makes privacy part of good service. She gathers only practical information for the visit, records the agreed contact method, and gives Sam a named owner for the remaining answer. The visit team can now verify the route and support plan.
In roleplay, practice asking an open question about what would make a visit useful. Write a handoff note with the requested support, event date, and contact preference. Remove any medical details that the visit coordinator does not need to arrange the experience.
Practice these next
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Help a prospective student find appropriate writing support while keeping authorship with the applicant.
Make a fee waiver conversation respectful by describing the published request process and its review owner.
Clarify school approvals and future credit questions before a student selects a dual enrollment course.
An enrollment conversation that turns a schedule question into an informed program decision.