Help a student consider options after a failed exam

A failed major exam can make a first year student see withdrawal as the only remaining choice. A retention advisor can make room for that feeling while identifying the policy deadline, academic support, and instructor questions. The student decides whether to remain enrolled after receiving information from the people who own those decisions.

Maya says, "Should I just quit? Can you tell me whether I can still pass?" Advisor Jordan replies, "I cannot predict your grade or make the decision for you. I can help you understand the withdrawal deadline and find the support that is available before then. When is the deadline, and have you spoken with your instructor about the exam?" Maya says the deadline is in three days and tutoring is available before the next assessment. Jordan says, "The instructor can explain course expectations, and tutoring can help you prepare for the next assessment. The registrar or advising office can explain the withdrawal process. Let us list the questions you want answered during the next three days."

Jordan does not pressure Maya to stay or leave. He offers a short information plan that respects the deadline and her ownership of the decision. Each contact has a clear purpose.

Take a fictional deadline and make a three day question plan. Roleplay a student asking whether they should quit. End with one academic question, one policy contact, and a time for the student to consider what they learned.