Respond fairly when a student reports group project hostility

A hostile group project can make a student avoid class, yet a retention advisor does not determine whose account is correct or change group assignments. The advisor can listen carefully, explain routes for academic and conduct concerns, and help the student choose a safe first action.

Lena says, "My group keeps insulting me. Can you move me, and will you take my side?" Advisor Micah replies, "I want to understand what has been happening and how it is affecting your ability to participate. Has your instructor received a report from you yet?" Lena says she has not reported it because another member tells a different story. Micah says, "I cannot decide the facts or promise a group change. The instructor generally handles course groups, and student conduct can explain its reporting process when conduct is involved. We can outline what you want the instructor to know and discuss which route feels appropriate."

Micah does not demand a full account in a public space or tell Lena that a particular outcome will follow. He makes the available owners visible and respects her choice about reporting.

Use a fictional complaint and write a neutral summary of the impact on course participation. Roleplay a request for the advisor to choose a side. Review whether your response avoids judgment and identifies the instructor or conduct office accurately.