Resolve conflicting deadline advice without another transfer

Conflicting deadline advice weakens trust quickly. A student success coach should acknowledge the confusion, collect the messages and dates, then identify the authority for the specific decision. A coach cannot grant an extension, although they can stop the student from being passed between offices.

Keisha says, "My instructor said Friday, but the service office said Monday. Who is actually responsible, and can you extend it?" Coach Eric answers, "You should not have to sort out two different answers alone. Please show me the messages and the course syllabus date. Course deadlines are governed through the instructor and published course materials, so I cannot extend it myself." Keisha says the syllabus changed after the first message. Eric replies, "I will help you send a concise note to the instructor that attaches the conflicting guidance and asks for the authoritative deadline. I will also alert the service office that its calendar may be outdated."

Eric accepts the service problem without guessing which date is correct. He gives Keisha a route to the instructor, who owns the deadline, and preserves the documentation needed for that conversation.

Use two fictional messages with different dates. Practice summarizing them in three sentences for an instructor. A manager should check for a direct request, a cited source, and no promise about the extension.