Discuss program format with an international applicant
Keep format, capacity, and visa questions in the hands of the people authorized to answer them.
Questions about moving from online study to campus study can involve program capacity, institutional rules, and immigration guidance. The advisor's job is to identify the exact question and connect the applicant to current, official information. A broad assurance can create serious confusion later.
Elena tells advisor Omar, "I plan to move next semester. If I begin online, can you guarantee my visa will work and that I can switch to campus?" Omar answers, "I can explain the format shown for this program and help you identify the offices that can address the rest. What start term and campus are you considering?" Elena names a program with limited in person space. Omar says, "International services provides guidance on visa questions, and the program office can explain the current format and capacity process. I cannot predict either decision. Your passport timing may be relevant to the international services discussion, so would you like their contact information and a program office appointment?" Elena asks for both and agrees to bring her intended timeline.
Omar avoids two common errors. He does not give immigration advice, and he does not imply that an open online place creates a later campus place. He gives Elena a clear path to people who can speak from the current rules and availability.
Use the program page during a practice call. Ask for the applicant's intended start, format, and timeline. Then state exactly which office answers visa guidance and which office answers format questions. Review whether your notes contain only details needed to coordinate the referral and whether the applicant left knowing what to ask next.
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