Choose a scenario that matches the missed greeting, appointment ask, or handoff. Have the rep practice by voice with AI and review their scorecard together.
15 days free, then $59 per user/month or $590 per user/year, billed annually. Your selected subscription starts automatically unless you cancel before the trial ends. Card required.
Meet DealSpeak · 1-minute film
Pick the conversation coming up, talk it through out loud with an AI customer who pushes back, then get feedback turn by turn and run it again. Managers can assign focused practice and see where the team gets stuck.
This recorded automotive service-advisor conversation comes with its scorecard. Listen for the difficult moment, then read the feedback to see what you might try differently.
The conversation started with a greeting, but it was brief and lacked a proper introduction or engaging opening.
Asked about the customer's needs but could have dug deeper to understand pain points and preferences.
Effectively closed by providing a solution and next steps, but could have confirmed details more explicitly.
The rubric changes with the role and scenario. This service-advisor call uses a 30-point checklist.
A mystery shop can name the missed greeting, weak appointment ask, or poor handoff. The report cannot rehearse the correction.
Telling a rep what failed is diagnosis. The rep still needs repeated practice on the exact moment that failed.
Mystery-shop follow-up needs practice for internet response, inbound calls, lot greetings, numbers, F&I handoffs, service, and recovery.
Assign a relevant scenario, then review the completed conversation and feedback with your employee.
Practice the first message and follow-up call that the audit flagged.
Rehearse the question, value bridge, and appointment ask.
Replace the weak opener with a natural first minute.
Practice a clear explanation before handling pushback.
Make the transition clear for both the customer and F&I manager.
Acknowledge the failure and set the next action.
Pick a situation for the role and skill you want to coach.
Your employee speaks with an AI partner who responds to their words.
Read the conversation recap and scorecard for strengths and points that need attention.
Agree on one thing to practice, then review another attempt.
| Capability | In DealSpeak | How to use it |
|---|---|---|
| Conversation recap | Review what was said | Find the moment you want to revisit |
| Feedback and scores | See strengths and areas to work on | Choose a specific response to practice next |
| Practice history | Look back at completed attempts | Discuss patterns instead of relying on memory |
Up to 100 completed conversations per user each month on paid plans. Or $590 per user/year, billed annually.
Individual and team seats use the same per-user price.
Use your first scorecard to decide what you want to practice next.
15 days free, then $59 per user/month or $590 per user/year, billed annually. Your selected subscription starts automatically unless you cancel before the trial ends. Card required.
Start your trial, assign relevant practice, and use the first scorecard to plan your coaching.
15 days free, then $59 per user/month or $590 per user/year, billed annually. Your selected subscription starts automatically unless you cancel before the trial ends. Card required.