Practical conversations, coaching, and training guides for teams that sell, support, and manage customer relationships.
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Tekion training is faster than legacy DMS training because the UI is modern — but role-specific workflows still need structured onboarding. Here's how to do it in 2026.
Selling against Tesla doesn't have to mean disparaging it. Here's the tactical sales training for traditional dealers — handling the Tesla objection, demoing your EV advantages, closing.
Tesla's direct-sales model has no dealer-side training. Here's how Tesla 'sales' actually works — and how traditional dealership reps train to win against Tesla.
Toyota sales training runs through Toyota University and the Toyota Sales Society certification. Here's what each covers — and what dealerships need beyond OEM programs.
Trade-in appraisal training has to cover the walk-around, OBD scan, market data, recon estimate, and the customer conversation. Here's the complete process for dealerships.
Used car auction training has to cover lane discipline, pre-bid inspection, condition reports, and post-sale arbitration. Here's a buyer's training framework for dealers.
Used car manager training has to cover acquisition, pricing, recon, sales floor coordination, and team development. Here's the complete framework for new and experienced UCMs.
Used car pricing strategy in 2026 means market-based pricing, MDS reads, and disciplined repricing. Here's a training framework for managers and salespeople.
Used car reconditioning time-to-front-line is one of the most-overlooked profit levers in a dealership. Here's how to measure it, train to it, and shave days.
Used car walk-around is harder than new — no MSRP, real wear, more questions. Here's a training framework that builds value, addresses condition, and closes.
Used EV sales now drive 30%+ of EV transactions. Here's the training framework for used EV conversations — battery health, used EV tax credit, charging history, range.
vAuto training is foundational for the used car manager — pricing, stocking, market days supply, and Stockwave acquisition. Here's a focused training framework.
VinSolutions Connect CRM training has to cover lead workflows, communication tools, and reporting. Here's a structured approach for sales floors and BDCs in 2026.
Wholesale car buying spans auction lanes, trade-in conversion, off-lease, and street purchase. Here's a complete training framework for dealership wholesale buyers in 2026.
Everything a dealership sales manager needs to know in 2026 — how to hire, coach, hold accountable, and develop a high-performing sales team. With concrete playbooks for each.
A balanced comparison of Alan Ram's Proactive Training Solutions and its main alternatives for automotive sales training in 2026 — including DealSpeak AI, JM&A, Cardone, and more. Format, pricing, and what each is best for.
The complete inbound phone call playbook for dealership sales and BDC teams — pick-up, qualifying, value bridge, appointment ask, objections, confirmation, and follow-up. With exact scripts.
The exact questions a mystery shopper should ask at every step of the dealership journey — internet, phone, lot, F&I, service. With sample 'good' and 'bad' responses to grade against.
A complete mystery shopping checklist for car dealerships. Score your own store the way the best dealers do — internet lead response, phone skills, lot greeting, F&I handoff, and service write-up.
The classic farmer vs hunter sales debate, applied to the modern car dealership. Why the buyer's journey has changed, why farmers consistently outperform, and how to train both mentalities to coexist.
Chris Collins is the most-visible service-advisor training brand for performance-focused service departments. Here's how it compares to AI-driven practice tools.
Dealer Synergy's Bradley On Demand has been the standard for BDC training for two decades. Here's how it compares to modern AI-driven alternatives — and where the gaps are.
Grant Cardone's automotive sales training has loyal fans and loud critics. Here's a candid look at what it does well, where it falls short, and what dealerships pair it with.
Jeff Cowan's Pro Talk is the most-recognized service advisor training program in automotive. Here's how AI-driven practice tools compare to and complement his methodology.