Service Write-Up
Build the RO in 5 minutes without the customer feeling rushed; capture the second concern.
SERVICE ADVISOR TRAINING
Choose a situation from the job, talk it through with an AI customer, and get a role-specific scorecard when the call ends.
This 100-second service-advisor call scored 10 out of 30. Listen to it, then inspect the same feedback a learner receives after every completed call.
The conversation started with a greeting, but it was brief and lacked a proper introduction or engaging opening.
Asked about the customer's needs but could have dug deeper to understand pain points and preferences.
Effectively closed by providing a solution and next steps, but could have confirmed details more explicitly.
The rubric changes with the role and scenario. This service-advisor call uses a 30-point checklist.
THE JOB
The service advisor is the front-line conversation specialist on the service lane. They handle write-ups, recommend repairs, hold estimates, manage customer expectations during the visit, and handle comebacks and CSI recovery. The advisor is the customer's only human touchpoint with the service department.
Build the RO in 5 minutes without the customer feeling rushed; capture the second concern.
Explain 3 flagged items without sounding like an upsell; win permission on the priority item.
"That's a lot of money." Hold gross without losing the customer.
Job is running long. Call the customer before they call you.
Customer is back complaining the issue isn't fixed. Practice the acknowledgment.
Got a 7 on the survey. Turn it into a 10 next visit.
No. DealSpeak supplies repeatable voice practice and consistent scoring. Managers still coach judgment, review real work, and set the standard for the store.
Yes. The scenarios and rubrics use situations from the service advisor role rather than generic B2B sales calls.
A transcript, role-specific rubric, skill scores, strengths, corrections, talk time, pace, and filler-word counts.
$59 per user each month or $590 per year. Every role and all 700 scenarios are included, with up to 100 completed conversations per month.