Daily AI voice practice on the conversations a service advisor actually has.
The service advisor is the front-line conversation specialist on the service lane. They handle write-ups, recommend repairs, hold estimates, manage customer expectations during the visit, and handle comebacks and CSI recovery. The advisor is the customer's only human touchpoint with the service department.
Labor hours sold per repair order. Higher = more upsell discipline.
Average labor rate captured. Tracks pricing discipline.
Customer satisfaction on service surveys.
Percentage of recommended work approved by the customer.
Service advisors typically earn base + commission on labor + parts gross + CSI bonuses. Top performers earn $80k-$140k; baseline advisors earn $45k-$65k. Comp structures vary widely — some stores pay flat-rate on hours, some pay percentage of gross.
Build the RO in 5 minutes without the customer feeling rushed; capture the second concern.
Explain 3 flagged items without sounding like an upsell; win permission on the priority item.
"That's a lot of money." Hold gross without losing the customer.
Job is running long. Call the customer before they call you.
Customer is back complaining the issue isn't fixed. Practice the acknowledgment.
Got a 7 on the survey. Turn it into a 10 next visit.
Role-tuned scenarios. Same-day setup. $30 per user per month.