Service Write-Up
Build the RO in 5 minutes without the customer feeling rushed; capture the second concern.
SERVICE ADVISOR TRAINING
Choose a difficult moment from your role and speak with an AI customer. Read the scorecard to see what worked and use the feedback to try another response.
15 days free, then $59 per user/month or $590 per user/year, billed annually. Your selected subscription starts automatically unless you cancel before the trial ends. Card required.
This recorded automotive service-advisor conversation comes with its scorecard. Listen for the difficult moment, then read the feedback to see what you might try differently.
The conversation started with a greeting, but it was brief and lacked a proper introduction or engaging opening.
Asked about the customer's needs but could have dug deeper to understand pain points and preferences.
Effectively closed by providing a solution and next steps, but could have confirmed details more explicitly.
The rubric changes with the role and scenario. This service-advisor call uses a 30-point checklist.
THE JOB
The service advisor is the front-line conversation specialist on the service lane. They handle write-ups, recommend repairs, hold estimates, manage customer expectations during the visit, and handle comebacks and CSI recovery. The advisor is the customer's only human touchpoint with the service department.
Build the RO in 5 minutes without the customer feeling rushed; capture the second concern.
Explain 3 flagged items without sounding like an upsell; win permission on the priority item.
"That's a lot of money." Hold gross without losing the customer.
Job is running long. Call the customer before they call you.
Customer is back complaining the issue isn't fixed. Practice the acknowledgment.
Got a 7 on the survey. Turn it into a 10 next visit.
No. DealSpeak supplies repeatable voice practice and consistent scoring. Managers still coach judgment, review real work, and set the standard for the store.
Yes. The scenarios and rubrics use situations from the service advisor role rather than generic B2B sales calls.
A transcript, role-specific rubric, skill scores, strengths, corrections, talk time, pace, and filler-word counts.
15 days free, then $59 per user/month or $590 per user/year, billed annually. Your selected subscription starts unless you cancel before the trial ends. Paid plans include up to 100 completed conversations per user each month.