First Internet Lead Call
Lead just submitted a form. Practice the open + appointment set in under 8 minutes.
BDC REPRESENTATIVE TRAINING
Choose a difficult moment from your role and speak with an AI customer. Read the scorecard to see what worked and use the feedback to try another response.
15 days free, then $59 per user/month or $590 per user/year, billed annually. Your selected subscription starts automatically unless you cancel before the trial ends. Card required.
This recorded automotive service-advisor conversation comes with its scorecard. Listen for the difficult moment, then read the feedback to see what you might try differently.
The conversation started with a greeting, but it was brief and lacked a proper introduction or engaging opening.
Asked about the customer's needs but could have dug deeper to understand pain points and preferences.
Effectively closed by providing a solution and next steps, but could have confirmed details more explicitly.
The rubric changes with the role and scenario. This service-advisor call uses a 30-point checklist.
THE JOB
The BDC rep is the phone-first conversation specialist. They handle internet leads, inbound calls, no-show follow-ups, service-to-sales conquest, and outbound prospecting. Most BDC reps never close a deal — their job is to book the appointment that gets the customer onto the lot.
Lead just submitted a form. Practice the open + appointment set in under 8 minutes.
"What's your best price on the silver F-150?" Practice the deflection-to-appointment.
Customer missed their appointment yesterday. Practice the re-engagement call.
Customer admits they're just researching. Practice the value-add appointment ask.
A service customer is approaching trade equity. Practice the bridge to the sales floor.
Calling a lapsed lead from 6 months ago. Practice the warm-reactivation open.
No. DealSpeak supplies repeatable voice practice and consistent scoring. Managers still coach judgment, review real work, and set the standard for the store.
Yes. The scenarios and rubrics use situations from the bdc representative role rather than generic B2B sales calls.
A transcript, role-specific rubric, skill scores, strengths, corrections, talk time, pace, and filler-word counts.
15 days free, then $59 per user/month or $590 per user/year, billed annually. Your selected subscription starts unless you cancel before the trial ends. Paid plans include up to 100 completed conversations per user each month.