Menu Presentation
Structured walk-through, needs-based, four-square ask.
F&I MANAGER TRAINING
Choose a difficult moment from your role and speak with an AI customer. Read the scorecard to see what worked and use the feedback to try another response.
15 days free, then $59 per user/month or $590 per user/year, billed annually. Your selected subscription starts automatically unless you cancel before the trial ends. Card required.
This recorded automotive service-advisor conversation comes with its scorecard. Listen for the difficult moment, then read the feedback to see what you might try differently.
The conversation started with a greeting, but it was brief and lacked a proper introduction or engaging opening.
Asked about the customer's needs but could have dug deeper to understand pain points and preferences.
Effectively closed by providing a solution and next steps, but could have confirmed details more explicitly.
The rubric changes with the role and scenario. This service-advisor call uses a 30-point checklist.
THE JOB
The F&I manager is the back-end specialist. They handle financing setup, present menu products (VSC, GAP, prepaid maintenance, paint protection), navigate compliance language (TILA, OFAC, Red Flags), and close the deal. F&I is half the gross on most deals.
Structured walk-through, needs-based, four-square ask.
"I can buy it cheaper online." Hold VSC penetration without giving up.
"I'm putting a big down payment." The math conversation.
Convert a cash customer to financing without pressure.
Set rate and term expectations gracefully.
Bump a payment that gets a yes without buyer's remorse.
No. DealSpeak supplies repeatable voice practice and consistent scoring. Managers still coach judgment, review real work, and set the standard for the store.
Yes. The scenarios and rubrics use situations from the f&i manager role rather than generic B2B sales calls.
A transcript, role-specific rubric, skill scores, strengths, corrections, talk time, pace, and filler-word counts.
15 days free, then $59 per user/month or $590 per user/year, billed annually. Your selected subscription starts unless you cancel before the trial ends. Paid plans include up to 100 completed conversations per user each month.