Menu Presentation
Structured walk-through, needs-based, four-square ask.
F&I MANAGER TRAINING
Choose a situation from the job, talk it through with an AI customer, and get a role-specific scorecard when the call ends.
This 100-second service-advisor call scored 10 out of 30. Listen to it, then inspect the same feedback a learner receives after every completed call.
The conversation started with a greeting, but it was brief and lacked a proper introduction or engaging opening.
Asked about the customer's needs but could have dug deeper to understand pain points and preferences.
Effectively closed by providing a solution and next steps, but could have confirmed details more explicitly.
The rubric changes with the role and scenario. This service-advisor call uses a 30-point checklist.
THE JOB
The F&I manager is the back-end specialist. They handle financing setup, present menu products (VSC, GAP, prepaid maintenance, paint protection), navigate compliance language (TILA, OFAC, Red Flags), and close the deal. F&I is half the gross on most deals.
Structured walk-through, needs-based, four-square ask.
"I can buy it cheaper online." Hold VSC penetration without giving up.
"I'm putting a big down payment." The math conversation.
Convert a cash customer to financing without pressure.
Set rate and term expectations gracefully.
Bump a payment that gets a yes without buyer's remorse.
No. DealSpeak supplies repeatable voice practice and consistent scoring. Managers still coach judgment, review real work, and set the standard for the store.
Yes. The scenarios and rubrics use situations from the f&i manager role rather than generic B2B sales calls.
A transcript, role-specific rubric, skill scores, strengths, corrections, talk time, pace, and filler-word counts.
$59 per user each month or $590 per year. Every role and all 700 scenarios are included, with up to 100 completed conversations per month.