Practical conversations, coaching, and training guides for teams that sell, support, and manage customer relationships.
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Cardone University is video training; AI roleplay is live practice. They solve different problems. Here's a fair comparison and how dealerships use both effectively.
CDK DMS training is required for every role at a CDK-using dealership. Here's a role-by-role onboarding framework for sales, service, parts, F&I, and accounting in 2026.
The Chrysler training center is Stellantis's hub for product, certification, and sales training. Here's how it works for Dodge, Jeep, RAM, and Chrysler dealership reps.
Commercial truck sales training covers a business buyer with TCO math, longer cycles, and complex spec'ing. Here's a framework for medium- and heavy-duty truck dealer sales.
Conversational AI for car sales spans roleplay, call analytics, customer-facing voice bots, and BDC autoresponse. Here's an honest overview of what's working in 2026.
Certified pre-owned (CPO) sales training covers the warranty differential, inspection process, and pricing premium conversation. Here's the framework for dealership reps.
Dave Anderson's LearnToLead has trained automotive managers for decades. Here's an honest review of his books, courses, and in-dealer programs in 2026.
Dealership accounting training covers NADA-format financials, schedules, factory billing, and DMS proficiency. Here's the overview for new office and controller-track staff.
Dealership controller training covers accounting, financial statements, schedules, and DMS proficiency. Here's a complete framework for new and experienced dealership controllers.
Dealership management training providers range from NCM and NADA to 20 Groups and one-off coaches. Here's a fair comparison of cost, depth, format, and fit.
Dealership phone training shouldn't stop at the BDC. Here are best practices for the receptionist, sales floor, service drive, and managers — building a consistent phone standard.
Building a sales manager training program inside the dealership requires a structured curriculum. Here's a 12-week framework you can adapt — or a buyer's guide to outside programs.
Choosing a service advisor training provider? Here's an honest comparison of the major players — NCM, M5 Management, ATD, KEEPS, and others — on cost, format, depth, and fit.
DealerSocket CRM training is critical for sales reps and BDC. Here are training best practices — by role, by workflow, and what most dealerships under-train.
DealerTrack training spans DMS, F&I gateway, registration/titling, and sales workflows. Here's how to train dealership staff on DealerTrack efficiently — by role.
Elead CRM (formerly eLeads One) training covers lead workflows, communication, and reporting. Here's how to onboard sales reps and BDC on Elead efficiently.
EV buyers ask about home charging install before they buy. Here's the level 1 vs 2 conversation, install cost ranges, and how reps should advise without overstepping.
EV service advisor training has to add high-voltage safety, charging system diagnosis, battery state-of-health, and OTA update vocabulary. Here's the training framework.
F&I certification can take you from sales rep to finance manager and beyond. Here's the realistic path, what certifications matter, and what most providers don't teach.
F&I director training covers compliance leadership, product menu strategy, finance manager development, and multi-store P&L. Here's the development path for 2026.
F&I managers need depth in compliance, persuasion, and finance. Here are 12 books — F&I-specific and adjacent — that build the mental models that move PVR and CPI.
F&I schools range from week-long bootcamps to multi-month certification programs. Here's how the main F&I schools compare on cost, depth, recognition, and outcomes.
Fixed operations training has to cover service advisors, parts counter, body shop, and warranty admin. Here's how to design a fixed ops training program that drives gross.
Fixed ops leadership requires P&L, multi-department coordination, OEM relationships, and people development. Here's how to develop fixed ops directors and senior leaders.